© Copyright 2014-2018 YourCare Medical. All Rights Reserved.

Contact Us

YourCare Medical

840 W 9th St.

Suite C

Upland, CA 91786

Phone: 1.714.441.5888

Fax: 1.888.349.8837

Email: info@yourcareonline.com

Privacy Policy

As required by the Privacy Regulations Promulgated Pursuant to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO YOUR IDENTIFIABLE HEALTH INFORMATION.

 

PLEASE REVIEW THIS NOTICE CAREFULLY.

 

A. OUR COMMITMENT TO YOUR PRIVACY:

 

YourCare Medical is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records regarding you and the services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We are also required by law to provide you with this notice of our legal duties and privacy practices concerning your identifiable health information. By law, we must follow the terms of the notice practices that we have in effect at the time.

 

To summarize, this notice provides you with the following important information:

  •  HOW WE MAY USE AND DISCLOSE YOUR IDENTIFIABLE HEALTH INFORMATION

  •  YOUR PRIVACY RIGHTS IN YOUR IDENTIFIABLE HEALTH INFORMATION

  •  OUR OBLIGATIONS CONCERNING THE USE AND DISCLOSURE OF YOUR IDENTIFIABLE HEALTH INFORMATION

 

The terms of this notice apply to all records containing your identifiable health information that are created or retained by YourCare Medical. We reserve the right to revise or amend our notice of privacy practices. Any revision or amendment to this notice will be effective for all of your records our company has created or maintained in the past, and for any of your records we may create or maintain in the future. YourCare Medical will post a copy of our current notice in our corporate offices in a prominent location. You may request a copy of the most current notice from our office or you can access it on our website at www.yourcareonline.com.

 

B. IF YOU HAVE QUESTIONS ABOUT THIS NOTICE, PLEASE CONTACT:

 

Alma Lopez, Compliance Dept.

1-714-441-5888

 

C. WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION IN THE FOLLOWING WAYS:

 

  • Treatment means the provision, coordination or management of your health care, including consultations between health care providers regarding your care and referrals for health care from one health care provider to another. For example, your primary care (PCP) physician assigned by your health insurance carrier, who coordinates all of your general health care, may need to know your history of urinary tract infections which is maintained by your urologist. Therefore, your PCP may review your medical records to assess whether you have potential complication conditions and to appropriately order treatment and medical supplies.

  • Payment. YourCare Medical may use and disclose your identifiable health information in order to bill and collect payment for the items you receive from us. For example, we may contact your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer with details regarding your treatment to determine if your insurer will cover, or pay for, your medical supplies. We also may use and disclose your identifiable health information to obtain payment from third parties that may be responsible for such costs. Also, we may use your identifiable health information to bill you directly for items.

  • Health Care Operations means the support functions of our business related to treatment and payment, such as quality assur­ance activities, case management, receiving and responding to complaints, compliance programs, audits, and other administra­tive activities. For example, we may use your medical information to evaluate the performance of our staff in providing service to you and other business planning activities.

 

D. USE AND DISCLOSURE OF YOUR IDENTIFIABLE HEALTH INFORMATION IN CERTAIN SPECIAL CIRCUMSTANCES:

 

  • Disclosures Required by Law. YourCare Medical will use and disclose your identifiable health information when we are required to do so by federal, state or local law.

  • Health Oversight Activities. YourCare Medical may disclose your identifiable health information to a health oversight agency for activities authorized by law. Oversight activities can include, investigations, inspections, audits, surveys, licensure and    disciplinary actions; civil, administrative and criminal procedures or actions; or other activities necessary for monitoring government programs, compliance with civil rights laws and the health care system in general.

  • Lawsuits and Similar Proceedings. YourCare Medical may use and disclose your identifiable health information in response to a court  or administrative orders, if you are involved in a lawsuit or similar proceeding. We may also disclose your identifiable health  information in response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested.

  • Workers’ Compensation. YourCare Medical may release your identifiable health information for workers’ compensation and similar programs.

 

E. YOUR RIGHTS REGARDING YOUR IDENTIFIABLE HEALTH INFORMATION:    

                                                                                                                                                     

You have the following rights regarding the identifiable health information that we maintain about you:

  • Confidential Communications. You have the right to request that YourCare Medical communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. In order to request a confidential communication, please specify the requested method of contact, or the location where you wish to be contacted. YourCare Medical will accommodate reasonable requests. You do no need to give a reason for your request.

  • Requesting Restrictions. You have the right to request a restriction in our use or disclosure of your identifiable health information for treatment, payment or health care operations. Additionally, you have the right to request that we limit our disclosure or your identifiable health information to individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law. In order to request a restriction in our use or disclosure of your identifiable health information, you must make your request in writing to the Privacy Compliance Officer at YourCare Medical, 840 W 9th St., Suite C, Upland, CA 91786. Your request must describe in a clear and concise fashion: (a) the information you wish restricted; (b) whether you are requesting to limit our company’s use, disclosure or both; and (c) to whom you want the limits to apply.

  • Inspection and Copies. You have the right to inspect and obtain a copy of the identifiable health information that may be used to make decisions about you, including patient medical records and billing records. You must submit your request in writing to the Privacy Compliance Officer at YourCare Medical, 840 W 9th St., Suite C, Upland, CA 91786, in order to inspect and/or obtain a copy of your identifiable health information. YourCare Medica may charge a fee for the costs of copying, mailing, labor and supplies associated with your request. YourCare Medical may deny your request to inspect and/or copy in certain limited circumstances; however, you may request a review of our denial.

  • Amendment. You may ask us to amend your health information if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is kept by or for our organization. To request an amendment, your request must be made in writing and submitted to the Privacy Compliance Officer at YourCare Medical, 840 W 9th St., Suite C, Upland, CA 91786. You must provide us with a reason that supports your request for amendment. YourCare Medical will deny your request if you fail to submit your request (and the reason supporting the request) in writing. Also, we may deny your request if you ask us to amend information that is: (a) accurate and complete; (b) not part of the identifiable health information kept by or for YourCare Medica; (c) not part of the identifiable health information which you would be permitted to inspect and copy; or (d) not created by YourCare Medical, unless the individual or entity that created the information is not available to amend the information.

  • Accounting of Disclosures. All of our clients have the right to request an “accounting of disclosures”. An “accounting of disclosures” is a list of certain disclosures YourCare Medical has made of your identifiable health information. In order to obtain an accounting of disclosures, you must submit your request in writing to the Privacy Compliance Officer at YourCare Medical, 840 W 9th St., Suite C, Upland, CA 91786. All requests for an “accounting of disclosures” must state a time period which may not be longer than six years and may not include dates before January 2, 2008. The first list you request within a 12 month period is free of charge, but YourCare Medical may charge you for additional lists within the same 12 month period. YourCare Medical will notify you of the costs involved with additional requests, and you may withdraw your request before you incur any costs.

  • Right to a Paper Copy of this Notice. You are entitled to receive a copy of our notice of privacy practices. You may ask us to give you a copy of this notice at any time. To obtain a paper copy of this notice, contact the Privacy Compliance Officer at YourCare Medical, 840 W 9th St., Suite C, Upland, CA 91786.

  • Right to File a Complaint. If you believe your privacy rights have been violated, you may file a complaint with YourCare Medical or with the Secretary of the Department of Health and Human Services. To file a complaint with YourCare Medical, contact the Privacy Compliance Officer at YourCare Medical, 840 W 9th St., Suite C, Upland, CA 91786.  All complaints must be submit­ted in writing. You will not be penalized for filing a complaint.

  • Right to Provide an Authorization for Other Uses and Disclosures. YourCare Medical will obtain your written authoriza­tion for uses and disclosures that are not identified by this notice or permitted by applicable law. Any authorization you provide to us regarding the use and disclosure of your identifiable health information may be revoked at any time in writing. After you revoke your authorization, we will no longer use or disclose your identifiable health information for the reasons described in the authorization. Please note, we are required to retain records of our services.